Refund & Replacement Policy

What is covered

• Product arrived damaged, defective or not working.
• Wrong item shipped.
• Items missing from the parcel.

How to claim

• Record a continuous unboxing video while opening the parcel.
• Message us on WhatsApp within 48 hours of delivery with the video, photos and your order number.
• We approve eligible claims and arrange a replacement or refund.

Mystery boxes

Mystery boxes cannot be returned because contents are random. They are replaced only when the box arrives damaged or incomplete, supported by an unboxing video.

Refund timelines

Approved prepaid refunds reach the original payment method in 5–7 working days. COD refunds are sent by bank transfer.

Not covered

Change of mind, minor colour or packaging variations, and damage caused after delivery.