Question 1

What is BOXO?

Accepted Answer

BOXO is an Indian online store for mystery boxes, viral gadgets, watches, home utility products and gifts — curated and shipped across India.

Question 2

How do Mystery Boxes work?

Accepted Answer

Pick a box size. We pack a randomly selected set of products from the categories listed on that box page. Contents vary between orders and are not chosen by the customer.

Question 3

What products can I receive?

Accepted Answer

Only products from the eligible categories shown on the box page — such as viral gadgets, mobile accessories, home gadgets, watches and gifts. We do not promise any specific item.

Question 4

Do you offer COD?

Accepted Answer

Yes. Cash on Delivery is available on eligible orders and pincodes. A COD handling fee applies and is shown at checkout.

Question 5

How long does delivery take?

Accepted Answer

Most orders are dispatched within 48 hours and delivered in 3–7 working days depending on your pincode.

Question 6

Can I return a product?

Accepted Answer

Mystery boxes are not returnable because contents are random, except when they arrive damaged or incomplete. Other products follow our replacement policy.

Question 7

What if my product arrives damaged?

Accepted Answer

Share an unboxing video and photos on WhatsApp within 48 hours of delivery and we'll arrange a replacement.

Question 8

How can I track my order?

Accepted Answer

Use the Track Order page with your order number and mobile number, or the tracking link we send you.

Question 9

How can I contact BOXO?

Accepted Answer

WhatsApp support or email — both are listed on the Contact page along with our business hours.

Question 10

How do I use a coupon?

Accepted Answer

Enter the code in the coupon field in your cart or at checkout. The discount is applied to your order summary instantly.

Frequently asked questions