Privacy Policy
We collect the minimum information needed to deliver your order and support you.
What we collect
- Contact details: name, mobile number, email address.
- Delivery address and pincode.
- Order history and support conversations.
- Basic device and usage data to keep the site fast and secure.
How we use it
- Processing, packing, shipping and tracking your order.
- Sending order updates over email, SMS or WhatsApp.
- Handling replacements, refunds and support requests.
- Preventing fraud and abuse.
Payments
Card, UPI and net banking details are handled by our payment gateway. BOXO never stores your full card number, UPI PIN or bank credentials.
Sharing
We share data only with delivery partners, the payment gateway and communication providers needed to fulfil your order.
Your choices
You can request a copy or deletion of your data, or opt out of marketing messages, by contacting our support team.
Questions? Email support@boxo.example — Mon – Sat, 10:00 AM – 7:00 PM IST.